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Speed Up Your Customer Engagement with an Omnichannel Inbox
Technology

Speed Up Your Customer Engagement with an Omnichannel Inbox

Elevate Your Customer Engagement with an Omnichannel Inbox: Seamlessly integrate social media, communication channels, calls, and website live chat for swift and efficient customer interactions. Discover how this comprehensive solution streamlines your engagement strategy, boosts brand loyalty, and ensures you never miss a beat when connecting with your audience in today's digitally connected world.
Katty
Katty
September 11, 2023
1 min read
Customer Engagement in Thailand with Omnichannel Contact Center Platform
Technology

Customer Engagement in Thailand with Omnichannel Contact Center Platform

In the dynamic landscape of customer engagement in Thailand, klink.cloud emerges as the game-changing solution offered by K-LINK Thailand. In this post, we'll dive deeper into klink.cloud and explore how this innovative platform can elevate your customer interactions in the Thailand market.
Zin
Zin
September 10, 2023
1 min read
Mastering Contact Center Metrics: A Manager's Guide
Technology

Mastering Contact Center Metrics: A Manager's Guide

In the dynamic world of contact center management, metrics are the compass guiding you toward success. This comprehensive guide explores the must-know contact center metrics across three categories: Customer Experience Metrics, Call Initiation Metrics, and Call Center Operations Metrics. By mastering these metrics, you equip yourself to make data-driven decisions, enhance customer satisfaction, and optimize your contact center for excellence.
Katty
Katty
September 8, 2023
1 min read
Product Updates: Unleashing the Power of Data with Advanced Analytics for Telephony Voice Channel
Technology

Product Updates: Unleashing the Power of Data with Advanced Analytics for Telephony Voice Channel

Unlocking Insights, Transforming OutcomesIn today's fast-paced business landscape, understanding customer interactions and optimizing communication strategies is paramount. Our newly integrated Advanced Analytics feature empowers you to do just that.
Zin
Zin
September 5, 2023
1 min read
The Evolution of Cloud Contact Center Solutions
Technology

The Evolution of Cloud Contact Center Solutions

Telecommunication's evolution from Bell's telephone invention to today's cloud-based contact centers. It eliminated distance barriers, fostering contact center growth and cloud migration. It spotlights PBX-to-cloud shift, voice-to-omnichannel expansion, and AI integration, underscoring CRM's transformed landscape.
Katty
Katty
September 5, 2023
1 min read
Transforming Ninja Van Customer Service with K-LINK Omnichannel Contact Center Solution
Success Story

Transforming Ninja Van Customer Service with K-LINK Omnichannel Contact Center Solution

Ninja Van, a last-mile logistics provider in Southeast Asia, faced a surge in customer inquiries during the pandemic. They adopted K-LINK's Omnichannel Contact Center Solution, which streamlined their operations and integrated voice, email, chat, and social media interactions. The swift onboarding of agents led to enhanced customer service, streamlined operations, personalized experiences, and adaptability. Ninja Van thrived and set new customer service standards by leveraging K-LINK's platform.
Zin
Zin
September 5, 2023
1 min read
Toyota Myanmar Transforms Communication with K-LINK Omnichannel Unified Communications
Success Story

Toyota Myanmar Transforms Communication with K-LINK Omnichannel Unified Communications

Toyota Myanmar partnered with K-LINK's Unified Communications & Contact Center Solution to enhance communication, streamline operations, and deliver superior customer experiences. The result was improved interdepartmental collaboration, efficient customer support, and scalable growth, solidifying Toyota Myanmar's position as an industry leader.
Zin
Zin
September 5, 2023
1 min read
Empowering English Language Learning at Wall Street English with K-LINK Unified Communications
Success Story

Empowering English Language Learning at Wall Street English with K-LINK Unified Communications

Wall Street English Myanmar, an English language learning academy, partnered with K-LINK, a cloud communication platform provider, to enhance communication and streamline operations. K-LINK's Unified Communications & Contact Center Solution consolidated communication channels, optimized call routing, and ensured scalability. The partnership led to increased student enrollment, improved operations, empowered language coaches, and readiness for future growth. By leveraging K-LINK's technology, Wall Street English Myanmar continues to empower language learners and build a brighter future for English education in Myanmar.
Zin
Zin
September 5, 2023
1 min read
klink.cloud and Ooredoo Business announce strategic partnership to offer omnichannel contact center solutions for businesses across Southeast Asia
News

klink.cloud and Ooredoo Business announce strategic partnership to offer omnichannel contact center solutions for businesses across Southeast Asia

klink.cloud and Ooredoo Business announce strategic partnership to offer omnichannel contact center solutions for businesses across Southeast Asia
Zin
Zin
September 14, 2023
1 min read
klink.cloud and Ooredoo Business announce strategic partnership to offer omnichannel contact center solutions for businesses across Southeast Asia
News

klink.cloud and Ooredoo Business announce strategic partnership to offer omnichannel contact center solutions for businesses across Southeast Asia

klink.cloud and Ooredoo Business announce strategic partnership to offer omnichannel contact center solutions for businesses across Southeast Asia
Zin
Zin
September 14, 2023
1 min read
Speed Up Your Customer Engagement with an Omnichannel Inbox
Technology

Speed Up Your Customer Engagement with an Omnichannel Inbox

Elevate Your Customer Engagement with an Omnichannel Inbox: Seamlessly integrate social media, communication channels, calls, and website live chat for swift and efficient customer interactions. Discover how this comprehensive solution streamlines your engagement strategy, boosts brand loyalty, and ensures you never miss a beat when connecting with your audience in today's digitally connected world.
Katty
Katty
September 11, 2023
1 min read
Customer Engagement in Thailand with Omnichannel Contact Center Platform
Technology

Customer Engagement in Thailand with Omnichannel Contact Center Platform

In the dynamic landscape of customer engagement in Thailand, klink.cloud emerges as the game-changing solution offered by K-LINK Thailand. In this post, we'll dive deeper into klink.cloud and explore how this innovative platform can elevate your customer interactions in the Thailand market.
Zin
Zin
September 10, 2023
1 min read
Mastering Contact Center Metrics: A Manager's Guide
Technology

Mastering Contact Center Metrics: A Manager's Guide

In the dynamic world of contact center management, metrics are the compass guiding you toward success. This comprehensive guide explores the must-know contact center metrics across three categories: Customer Experience Metrics, Call Initiation Metrics, and Call Center Operations Metrics. By mastering these metrics, you equip yourself to make data-driven decisions, enhance customer satisfaction, and optimize your contact center for excellence.
Katty
Katty
September 8, 2023
1 min read
Product Updates: Unleashing the Power of Data with Advanced Analytics for Telephony Voice Channel
Technology

Product Updates: Unleashing the Power of Data with Advanced Analytics for Telephony Voice Channel

Unlocking Insights, Transforming OutcomesIn today's fast-paced business landscape, understanding customer interactions and optimizing communication strategies is paramount. Our newly integrated Advanced Analytics feature empowers you to do just that.
Zin
Zin
September 5, 2023
1 min read
The Evolution of Cloud Contact Center Solutions
Technology

The Evolution of Cloud Contact Center Solutions

Telecommunication's evolution from Bell's telephone invention to today's cloud-based contact centers. It eliminated distance barriers, fostering contact center growth and cloud migration. It spotlights PBX-to-cloud shift, voice-to-omnichannel expansion, and AI integration, underscoring CRM's transformed landscape.
Katty
Katty
September 5, 2023
1 min read
Transforming Ninja Van Customer Service with K-LINK Omnichannel Contact Center Solution
Success Story

Transforming Ninja Van Customer Service with K-LINK Omnichannel Contact Center Solution

Ninja Van, a last-mile logistics provider in Southeast Asia, faced a surge in customer inquiries during the pandemic. They adopted K-LINK's Omnichannel Contact Center Solution, which streamlined their operations and integrated voice, email, chat, and social media interactions. The swift onboarding of agents led to enhanced customer service, streamlined operations, personalized experiences, and adaptability. Ninja Van thrived and set new customer service standards by leveraging K-LINK's platform.
Zin
Zin
September 5, 2023
1 min read
Toyota Myanmar Transforms Communication with K-LINK Omnichannel Unified Communications
Success Story

Toyota Myanmar Transforms Communication with K-LINK Omnichannel Unified Communications

Toyota Myanmar partnered with K-LINK's Unified Communications & Contact Center Solution to enhance communication, streamline operations, and deliver superior customer experiences. The result was improved interdepartmental collaboration, efficient customer support, and scalable growth, solidifying Toyota Myanmar's position as an industry leader.
Zin
Zin
September 5, 2023
1 min read
Empowering English Language Learning at Wall Street English with K-LINK Unified Communications
Success Story

Empowering English Language Learning at Wall Street English with K-LINK Unified Communications

Wall Street English Myanmar, an English language learning academy, partnered with K-LINK, a cloud communication platform provider, to enhance communication and streamline operations. K-LINK's Unified Communications & Contact Center Solution consolidated communication channels, optimized call routing, and ensured scalability. The partnership led to increased student enrollment, improved operations, empowered language coaches, and readiness for future growth. By leveraging K-LINK's technology, Wall Street English Myanmar continues to empower language learners and build a brighter future for English education in Myanmar.
Zin
Zin
September 5, 2023
1 min read